Fees
All fees are subject to change. Prices include VAT where applicable. If the VAT rate changes, we reserve the right to alter our prices to reflect that change.
Substitutions and transfers
We are unable to allow substitutions as we often run a waiting list and therefore reserve the right to reallocate beds freed by cancellations. Transfers from one set of dates to another are not encouraged but may be considered under special circumstances, subject to availability. A single administration charge of £10.00 will be applied. Requests to transfer within 4 weeks of the start of a programme may incur cancellation fees.
Overseas visitors
You can book by telephone, email or fax, and pay by credit card. If you are travelling from Africa and a visa is required prior to entry into the UK, Lee Abbey will require full payment at the time of booking. Our published cancellation charges will then be applied should you have to cancel your booking or fail to arrive.
Payment
We require a non-refundable deposit of 1/3 of the total cost at the time of booking, or full fees if booking one month prior to arrival. You will be required to pay the outstanding balance a month before arrival. We accept most credit and debit cards, or you can pay by cheque. Lee Abbey gift vouchers are also available – call us for more details.
Refunds and cancellations
If you wish to cancel your booking, we may refund a proportion of the full fees which are payable by you 1 month prior to arrival. If you cancel within 1 month of arrival and have not paid in full then we will invoice you for the outstanding amount. The amount we refund will then depend on how soon we receive your request to cancel prior to the date your booking was due to start. The amount we retain represents the reasonable cost to us of a cancelled booking.
- Earlier than 1 month before your booking starts — loss of deposit only
- Between 1 month and two weeks before your booking starts - we will refund 50% of the final balance of fees paid to us 1 month prior to arrival
- Between 2 weeks and 1 week before your booking starts — we will refund 25% of the final balance of fees paid to us 1 month prior to arrival
- Cancellation later than 1 week before your booking starts — no refund of the final balance of fees paid to us 1 month prior to arrival.
Youth and children’s ministry
You will be sent registration forms with your booking confirmation. Please return these at least thirty days in advance of your visit so that we can plan the programme around your child’s requirements. We may wish to contact you by phone to discuss any special needs requirements indicated on the forms. Please refer to the Young people and children page to see the provision we offer for your children.
Lee Abbey reserves the right to change the programme at its discretion depending upon the weather conditions and resources available at the time. Please be aware that you are responsible for your child at all times during your stay with us. All under-18s must be booked in with an adult.
Disability access and special needs
We will always take all reasonably practical steps to accommodate people with a disability. We provide:
- A hearing loop system in our two main meeting rooms
- A lift serving the ground, first and second floors (but not the third floor; if you will need to use the lift, please ask when booking)
- A fully equipped bathroom suitable for people with a disability
- Ramps for access to the Dining Room and Octagonal Lounge.
However, the layout of this Victorian building makes wheelchair access to some areas of the House difficult. If you cannot climb stairs, please tell us at the time of booking. We are unable to offer care ourselves, so it is essential that you bring your own carer if you will need this attention. We will offer your carer a discount off the full brochure price (proof may be required of their status as carer).
We aim at Lee Abbey to ensure the health and well-being of all our guests during their stay and will endeavour to do all that is reasonably practicable and within our control to achieve that aim. To that end we would respectfully request that any guest that has any need for assistance or action on our part due to allergies, mobility, hearing or sight impairment to make their needs known in writing, as well as on the registration form, to the Bookings Team at least 30 days prior to their visit. All such information will be treated in confidence. With regard to allergies, whilst every effort will be made to meet the individual needs of guests we cannot guarantee that Lee Abbey will be allergy free as there are too many variables over which we have no control. Sadly, we are not able to guarantee one-to-one support in any circumstances.
Things to know before you come
- Check-in is from 4.00 pm on the day of arrival and check-out is by 10.00am on the last day (2.30 pm on Friday-Sunday weekends).
- Smoking is not allowed in any of our accommodation.
- We cannot allow pets in the House, or in self-catering units. If you need to bring a guide dog, please tell us in advance.
- There is no mobile phone signal around the Main House on any network. We do now offer free wireless Internet access throughout the Gallery area.
- Please bring a portable baby alarm if you need one.
- Our rugged landscape means almost all walks we organise will involve moderate ascents and descents. Please bring appropriate footwear. If you are unsure about your ability to complete any walk, check with Host Team on the day.
As part of our desire to be God’s welcome, our programmes are open to all of every background, regardless of race, culture, gender or religious affiliation. Lee Abbey Fellowship is a Christian charity to which the exemption for religious organisations in paragraph 2 of Schedule 23 to the Equality Act 2010 applies.
Although the vast majority of programmes run as advertised, we reserve the right to make changes to the speaker, title or programme content where it may occasionally become necessary. If these changes are significant, we will inform those already booked.
Personal information we collect when booking is used for Lee Abbey purposes only, and is not passed on to others. If you wish to have your details removed from our system, please contact the Bookings Office.
We may occasionally take photographs/video during your stay, to be used for our publicity, both in print and on our website.
E&OE.
