Sometimes your plans have to change. Here’s what happens if they do:
If you wish to cancel your booking, we may refund a proportion of the full fees which are payable by you 1 month prior to arrival. If you cancel within 1 month of arrival and have not paid in full then we will invoice you for the outstanding amount. The amount we refund will then depend on how soon we receive your request to cancel prior to the date your booking was due to start. The amount we retain represents the reasonable cost to us of a cancelled booking.
|More than 1 month before your booking starts||Loss of deposit only|
|Between 1 month and 2 weeks before your booking starts||We will refund 50% of the final balance paid to us|
|Between 2 weeks and 1 week before your booking starts||We will refund 25% of the final balance paid to us|
|Later than 1 week before your booking starts||No refund of the final balance paid to us|
To cancel, please call us on 01598 752621 or email firstname.lastname@example.org.
We are unable to allow substitutions as we often have a waiting list and therefore reserve the right to reallocate places freed by cancellations.
Under special circumstances, we will consider transferring your booking from one set of dates to another, as long as we have the same kind of room available. A single administration charge of £10 will be applied for this. Requests to transfer within 4 weeks of the start of a programme may incur cancellation fees.
Please call us on 01598 752621 if you need to discuss a transfer, and we’ll see what we can do.