Sometimes your plans have to change. Here’s what happens if they do:
If you wish to cancel your booking, we may refund a proportion of the full fees which are payable by you 1 month prior to arrival. If you cancel within 1 month of arrival and have not paid in full then we will invoice you for the outstanding amount. The amount we refund will then depend on how soon we receive your request to cancel prior to the date your booking was due to start. The amount we retain represents the reasonable cost to us of a cancelled booking.
| More than 1 month before your booking starts | Loss of deposit only |
| Between 1 month and 2 weeks before your booking starts | We will refund 50% of the final balance paid to us |
| Between 2 weeks and 1 week before your booking starts | We will refund 25% of the final balance paid to us |
| Later than 1 week before your booking starts | No refund of the final balance paid to us |
What if Lee Abbey needs to cancel your booking
We may occasionally be unable to accept, or need to cancel, your booking based on our capacity to deliver a stay that is safe for all. In making these decisions, we balance reasonable adjustments for individuals (to the extent we are obliged to make them) with the requirements and logistics of the event. In such cases we will refund your deposit and any further payments you have made for that booking.
What happens if it snows and I can’t get to Lee Abbey?
Up to seven days before your arrival date, if the main routes and primary ‘A’ road conditions as determined by the RAC and AA make it impossible to travel from where you live to Lee Abbey, and you decide to cancel due to the severe weather, you can rebook another equivalent period of stay without losing your fees. This must be taken within six months of your original arrival date, and you must have paid in full prior to the date of cancellation.
Substitutions
We are unable to allow substitutions as we often have a waiting list and therefore reserve the right to reallocate places freed by cancellations.
Transfers
Under special circumstances, we will consider transferring your booking from one set of dates to another, as long as we have the same kind of room available. A single administration charge of £10 will be applied for this. Requests to transfer within 4 weeks of the start of a programme may incur cancellation fees.
